Privacy Policy

1. Controller identification

Hotel Jaguar Oporto, Lda., located at Rua da Constituição: 209, 211, 221 / 4200-198 Porto / Portugal, is responsible for the processing of personal data carried out in connection with reservations, stays, contacts and hotel services.

For privacy-related questions or requests, guests may contact the hotel by email at info@hoteljaguar.pt or by telephone at 351 225 076 080/9.

2. Scope

This Privacy Policy applies to personal data processed through the official website, direct contacts with the hotel, reservations, stays, enquiries, complaints and use of hotel services.

When a reservation is made through third-party booking platforms, those platforms may also process personal data according to their own privacy policies.

3. Personal data we may collect

The hotel may collect identification and contact details, reservation details, stay dates, number of guests, preferences, special requests, billing details, payment guarantees, communications and data required for legal registration or invoicing purposes.

The hotel may also process technical information related to website use, such as IP address, device information, browser data, cookies and similar technologies, according to the settings available on the website.

Special categories of personal data should not be provided unless they are strictly necessary for a specific request, such as accessibility assistance, and only when appropriate safeguards are in place.

4. Purposes and legal bases

Personal data may be processed to answer enquiries, manage reservations, provide accommodation and hotel services, handle payments, issue invoices, manage cancellations or changes, provide customer support and comply with legal obligations.

The legal bases may include performance of a contract, steps prior to entering into a contract, compliance with legal obligations, legitimate interests of the hotel, consent where required and the protection of vital interests in exceptional situations.

5. Reservations, payments and hotel services

Data may be used to confirm, modify or cancel reservations, manage check-in and check-out, allocate rooms, register special requests and provide services such as parking, electric charging, restaurant, bar, transfer or shuttle services.

Payment data may be processed directly by the hotel or by authorised payment providers. The hotel may request a payment method, prepayment, deposit or guarantee according to the selected rate and reservation conditions.

6. Cookies and website data

The website may use cookies and similar technologies that are strictly necessary for technical operation and, where applicable, analytics, performance, personalisation or marketing purposes.

Visitors can manage cookie preferences through the tools made available on the website, without prejudice to cookies that are strictly necessary for the functioning of the website.

7. Sharing of personal data

Personal data may be shared with booking platforms, payment processors, IT and hosting providers, accounting, legal or administrative service providers, operational partners and public authorities whenever necessary or legally required.

Service providers acting on behalf of the hotel must process personal data only according to documented instructions and with appropriate confidentiality and security obligations.

8. International transfers

If personal data is transferred outside the European Economic Area, the hotel will seek to ensure that appropriate safeguards are used whenever required by applicable data protection law.

The specific tools and providers used by the hotel should be confirmed before publication of this policy.

9. Retention periods

Personal data will be kept only for as long as necessary for the purposes for which it was collected, including reservation management, provision of services, legal, accounting and tax obligations, dispute resolution and protection of legal rights.

Different categories of data may have different retention periods depending on the applicable legal requirements and the operational needs of the hotel.

10. Security

The hotel adopts technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure, but the hotel seeks to use measures appropriate to the nature of the data and the risks involved.

11. Rights of data subjects

Under applicable data protection law, data subjects may have the right to access, rectify, erase, restrict processing, object to processing, request portability and withdraw consent where processing is based on consent.

Data subjects may also have the right to lodge a complaint with the Portuguese supervisory authority, Comissão Nacional de Proteção de Dados, or with another competent supervisory authority.

12. How to exercise rights

Requests regarding personal data may be sent to info@hoteljaguar.pt. The hotel may request information necessary to confirm the identity of the requester and to process the request securely.

The exercise of rights may be limited in certain cases, for example where the hotel must keep data to comply with a legal obligation or to establish, exercise or defend legal claims.

13. Changes to this policy

The hotel may update this Privacy Policy whenever necessary. The version published on the website at the time of consultation will apply.

14. Applicable law

This Privacy Policy is governed by Portuguese law and applicable European Union data protection rules.